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Privacy Policy

Your privacy is important to us. That is why we never sell, rent or share your personal information with anyone outside of Yarn Soup.

What data does Yarn Soup collect about you?

Yarn Soup may collect the following data: your name, phone number, email, mailing address or credit card information. We also retain account records that include your purchasing history so that we can better assist you in the future.

How does Yarn Soup collect your data?

You provide Yarn Soup with most of the data we collect and process when you:

  • Register online or place an order for any of our products or services;
  • Sign up to receive emails from Yarn Soup;
  • Voluntarily complete a customer survey;
  • Provide direct feedback via email or comments on web pages managed by Yarn Soup.

Yarn Soup may also indirectly collect data about you in the form of cookies from your browser.

How does Yarn Soup use the data collected from you?

When we collect personal data from you, we use that information internally to help improve your experience with Yarn Soup. This includes activities such as processing your orders and managing your account, sharing with you news and updates from Yarn Soup, and connecting with you regarding special shipments, events or services. We do not share this personal information with anyone, ever.

How does Yarn Soup store your data?

Yarn Soup stores your personal information within our secure point-of-sale (POS) system. We do not store your credit card data except at your request. You must create a sign-in account on the Yarn Soup website in order to save your credit card information for future purchases. Your account information, including your credit card data, remains encrypted within our secure POS. You may request that Yarn Soup no longer store this information at any point by contacting us directly at 563-587-8044 or Yarn Soup does not store paper or other electronic forms of your personal data.

Privacy policies of other websites

The Yarn Soup website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Yarn Soup regularly reviews this policy and will post any updates to this web page. This privacy policy was last updated on September 19, 2023.

How to contact Yarn Soup

If you have questions about Yarn Soup’s privacy policy and the data we hold on you, or if you would like to be removed from any and all methods of communication from Yarn Soup, please do not hesitate to contact us. Please be sure to include your first and last name in your written request.

Email us at:
Call us: 563-587-8044
Or write to us at: 1005 Main Street, Suite 100-B, Dubuque, IA 52001 USA

Contact Us:

Phone: 563-587-8044
Address: 1005 Main Street 
                Dubuque, IA 52001
Hours: Thursday-Saturday, 11-3
Or by appointment Tuesday-Saturday

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